Refund policy

RETURN / REFUND POLICY-

Returns happen and its OK! So here is our "31 Day Peace of Mind No Hassle" Return Policy :)

31 DAY RETURN POLICY ON PROLUXCLEANERS.COM ONLY

FREE EXCHANGES IF WE SCREW UP - Hey we are human too :) Here's how it works, if something is wrong with your order and we screwed up we will ship you a new product and cover shipping costs.

REFUNDS - We DO NOT charge you for handling, re-cleaning, re-boxing, or credit card fees (we cover that). We also pay to ship the vacuum back to you. The only thing we ask from you on refunds is that you pay to ship the vacuum back to us. On a recap, on a refund we pay to ship it to you and we pay handling, re-cleaning, and re-boxing. All you must do is ship it back to us and we will refund 100% of the money you spent on your order. This helps us keep our costs low on all our products. Also, if you decide to instead exchange the product for a similar product we pay for everything!

Therefore, to get an Exchange, Return or Refund we ask you to first email us at service@proluxcleaners.com. We want to make sure it’s not something easy or simple that can be solved in 10 seconds. If it's not something easy then no problem, our Customer Service will give you your return instructions right away!

Happy Cleaning!
Thanks, Prolux