Sorry to hear there is a problem, or you are unhappy with your order, but no worries we will get you taken care of.

If there is anything we can do to change your mind, or to make things right, please don't hesitate to reach out to us directly at sales@proluxcleaners.com, and we can replace your order right away.

If you do choose to return your order just follow the steps below, and you can return your order for a full refund.

Return Instructions:

  • Pack the items you're returning assuring they'll arrive undamaged.
  • Print your return label and attach it to the package. Cover any existing shipping labels.  We may provide a return label for you depending on the return reason.  Remorse or accidental order returns will not be covered under the free return policy.
  • Give the package to the carrier identified on the label.
  • Once returned, we will do a quick product inspection and your refund will be issued within 1-2 business days.